At Baby World Bangladesh Ltd, we aim to ensure that you’re completely satisfied with your purchase. If you encounter any issues with your order, our Return, Exchange & Refund Policy is here to guide you through the process.
Eligibility for Returns:
- Items can be returned within 7 days of delivery for a refund, replacement, or exchange.
To be eligible for a return, the product must be:
- In its original condition, unused, and undamaged.
- Accompanied by the original packaging and all accessories.
- Proof of purchase, such as an order confirmation or receipt, is required.
Non-Returnable Items
- Certain items may not be eligible for return, including:
- Products damaged due to misuse or improper handling.
- Final sale or clearance items, unless defective.
How to Initiate a Return or Exchange
- Contact Us: Reach out to our customer service team at [Insert email] or [Insert phone number] to request a return authorization.
- Provide Details: Share your order number and details of the product issue.
- Ship the Product: Once your return is approved, package the item securely and send it to the address provided by our team.
Refunds
- Refunds will be processed to the original payment method within 5-7 business days after the returned item is inspected and approved.
- Shipping fees (if applicable) are non-refundable unless the return is due to a product defect or an error on our part.
Exchanges
- If you wish to exchange an item, let us know, and we’ll arrange for the replacement once we receive the original product. Exchanges are subject to product availability.
Defective or Damaged Products
- If your item arrives defective or damaged, please contact us within 3 days of delivery. Provide photos or videos of the damage, and we will replace or refund the item at no additional cost.
Return Shipping Costs
- Faulty or Incorrect Items: Baby World Bangladesh Ltd will cover the return shipping costs.
- Other Returns: Customers are responsible for return shipping fees unless otherwise stated.
Contact Us
If you have any questions or need further assistance with your return, exchange, or refund, please get in touch with us:
- Email: contact@babyworldbangladesh.com
We value your satisfaction and strive to resolve any issues promptly and fairly. Thank you for choosing Baby World Bangladesh Ltd!